At IPTV Xtream HD, we strive to provide the best possible service to our customers. We understand that there may be instances where you might request a refund. This Refund Policy outlines the circumstances under which refunds will be considered.
Refund Eligibility
Refunds are only available for the following situations:
- Service Not Delivered: If you have paid for a subscription but did not receive access to our services.
- Technical Issues: If you experience significant technical problems that we are unable to resolve within a reasonable timeframe.
Refund Requests
To request a refund, please contact our customer support team at [email protected] with the following information:
- Your name and email address
- Order number
- Detailed explanation of the issue
Refund Process
Upon receiving your refund request, we will review it and notify you of the approval or rejection of your refund. If your request is approved, the refund will be processed within 7-10 business days. The refund will be applied to the original method of payment.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of Mind: If you simply change your mind after purchasing a subscription.
- Violation of Terms and Conditions: If your account is terminated due to a violation of our Terms and Conditions.
- Partial Usage: If you have used a portion of the subscription period but decide to cancel mid-term.
Subscription Cancellations
If you wish to cancel your subscription, you may do so at any time by contacting our customer support. Cancellations will take effect at the end of the current billing period, and no partial refunds will be issued for the remaining period.
Contact Us
If you have any questions or need further assistance regarding our Refund Policy, please contact us at:
- Email: [email protected]
Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after any such changes constitutes your acceptance of the new Refund Policy.